Privacy Policy

ceronivano is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect various types of information when you interact with our website and services:

• Contact information including your name, email address, phone number, and mailing address when you submit consultation requests or contact us through forms on our website.
• Information about your financial planning situation and goals that you voluntarily share during consultations to help us provide relevant analytical reviews and guidance.
• Technical information including IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies when you use our website.
• Communication records including emails, phone call notes, and consultation session notes to maintain continuity in our service provision and track our interactions with you.

How We Use Information

We use the information we collect for several legitimate purposes related to providing and improving our services:

• To provide consultations and analytical reviews tailored to your situation, including preparing for sessions, conducting assessments, and delivering findings in a meaningful way.
• To communicate with you about your consultation requests, schedule appointments, send follow-up information, and respond to your questions or concerns about our services.
• To improve our website and services by analyzing usage patterns, understanding what content is most valuable, and identifying areas where we can enhance user experience.
• To comply with legal obligations including record-keeping requirements, responding to lawful requests from authorities, and protecting our legal rights when necessary.

Legal Basis

We process your personal information based on several legal grounds depending on the situation:

Primarily, we process information with your consent when you submit forms or contact us voluntarily. We also process information when necessary to fulfill our contractual obligations to provide services you've requested. In some cases, we process information based on legitimate interests in improving our services or complying with legal obligations under Australian law.

Information Sharing

We share your information only in limited circumstances and never sell your personal data:

• With service providers who assist with website hosting, email communications, appointment scheduling, or analytics, but only to the extent necessary for them to perform their functions. These providers are contractually obligated to protect your information.
• With professional advisors including legal counsel or accountants when necessary for business operations or legal compliance purposes.
• When required by law to comply with legal obligations, respond to lawful government requests, protect our rights and property, or ensure safety. We will notify you of such disclosures when legally permitted to do so.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure storage systems, access controls limiting who can view information, and regular security assessments. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security of your information.

Your Rights

You have several rights regarding your personal information under Australian privacy law and international regulations where applicable:

• Right to access your personal information. You can request copies of the information we hold about you and details of how we use it.
• Right to correction. If information we hold about you is inaccurate or incomplete, you can request that we correct or complete it.
• Right to deletion. You can request deletion of your personal information in certain circumstances, subject to legal record-keeping obligations that may require retention.
• Right to restrict processing or object to how we use your information in certain situations, particularly regarding information used for marketing purposes.

Cookies Usage

We use cookies and similar technologies to improve your experience on our website. Cookies help with site functionality, remember your preferences, and provide analytics information. You can control cookie settings through your browser.

Cookie Policy Cookie Policy

Contact

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a new effective date. Significant changes will be communicated through email when possible.